My Credit Union :: Help Center - FAQs About Bill Payer



	FAQ: Bill Payer What is My CU Bill Payer? How do I get started and what information will I need? Is there a fee for using Bill Payer? What happens if I do not see my merchant on the list? How do I add a payee/merchant? What is the Account Number Input Mask? How are payments submitted and how long will it take for them to arrive? When are payments processed? What happens if my payment is not received by the payee/merchant? What is a "Private Party Payment"? What payment frequencies can I establish for my bill payments? What happens if I don’t have enough funds in my account to cover the payment? Bill Payer Q: What is My CU Bill Payer? A: My CU’s Bill Payer (Online Bill Payment) service is an Internet banking system that allows you to pay merchants, creditors or individuals from your personal computer at home or at work. return to top Q: How do I get started and what information will I need? A: You must first sign up for Online Banking. Log on to our web site at www.mycuonline.org and click on the Online Banking button. You will need your member number and password. First time users will enter the primary member’s social security number for the password. The system will then prompt you to select your own password and sign on using this new password. Your password may be alpha numeric from 4 to 10 digits long. Passwords are case sensitive. Members must also agree to Federal Reserve Regulation E: Funds Transfer Act which governs transactions completed through Online Banking. Please review the Electronic Funds Transfer Disclosure and Agreement in your Truth in Savings Disclosure before using My CU Online Banking. If you would like a copy of the disclosure mailed to you please contact our staff at (650) 366-5522 or (800) 542-4163 or by emailing us at info@MyCUonline.org. return to top Q: Is there a fee for using Bill Payer? A: There are no monthly fees, and you can make an unlimited number of bill payments. Please consult your Fee Schedule for other fees associated with Online Bill payment. Please note, to use Online Bill Payment you must register for Online Banking. return to top Q: What happens if I do not see my merchant on the list? A: If you do not see your merchant on the list, simply add the merchant by completing the information in the "Add a Bill" window and click "OK". Our bill payment processing company will then research the payee and add them to the data base. This process can take up to 6 business days so it is important to note that if you are paying a bill to a merchant that you just added, the bill will be delayed by up to 6 business days (possibly longer) as the merchant is added. return to top Q: How do I add a payee/merchant? A: By selecting the "Add a Bill" button on the main bill payment screen. You will be able to search our data base for the most common merchants. Select the merchant that matches the address and account number mask (input mask) that matches what appears on your bill or payment stub. return to top Q: What is the Account Number Input Mask? A: The Input Mask is the account number format that the payee/merchant has established. Your account number must be entered with the same number of alpha/numeric characters displayed in the Input Mask. Examples: XXXXXXXXX You can enter any type of character (alpha or numeric) NNNNNNNN You must enter the same number of numeric characters. 44NNNNNN You must enter the same prefix displayed (44 in this example) followed by the same number of numeric characters displayed. NNAANNNN You must enter the same number of characters using numeric and alpha characters as displayed. return to top Q: How are payments submitted and how long will it take for them to arrive? A: Payments are submitted either electronically or by check. You should allow up to 4 business days for electronic payments and 5-10 business days for check payments to arrive. return to top Q: When are payments processed? A: Payments are processed Monday – Friday, excluding Federal holidays, at 7:00 a.m. Pacific Time. It is important to note that online bill payments are the first items processed during the day. Thus, if you are expecting a direct deposit prior to your online payment being sent, you should schedule your bill payment for the day after the direct deposit. return to top Q: What happens if my payment is not received by the payee/merchant? A: If your payee does not receive the payment, contact the Credit Union and we will research the payment for you. Generally, if the check has been paid, we will order a copy of the check for you to provide to the merchant. If the check has not been paid, we may place a stop payment on the item and resubmit the check. Please consult your fee schedule for fees associated with online payment check copies and stop payments. return to top Q: What is a "Private Party Payment"? A: A Private Party Payment is an individual (not a public vendor) such as a friend or relative to whom you can submit payments. return to top Q: What payment frequencies can I establish for my bill payments? A: You can schedule your bills for the following frequencies: Manual – you manually indicate when the bill will be paid each time. This selection is not a recurring payment. One time only – the bill is paid only once. Monthly – the bill is paid the same day each month. Weekly – the bill is paid on the same weekday, each week. Bi-Weekly – the bill is paid every 14 days. Semi-Monthly – the bill is paid 2 times per month, the first payment between the 1st and 13th, the second payment between the 16th and 28th. Semi-Monthly Last – the bill is paid 2 times per month, the first payment on the 15th and the second payment on the last day of the month. Monthly Last – the bill is paid on the last day of each month. Quarterly – the bill is paid on the same date every 3 months. Semi-Annually – the bill is paid on the same day every 6 months. Annually – the bill is paid on the same date every 12 months. return to top Q: What happens if I don’t have enough funds in my account to cover the payment? A: If there are insufficient funds in your account you will be assessed an NSF fee. We will try to process the payment several more times. If we are still unable to process your request, the payment will not be made. If you have any other questions regarding Online Bill Payment, please contact us at info@MyCUonline.org or by calling us at (650) 366-5522, (719) 570-3343, or (800) 542-4163.
	return to top